Take your next career step at ABB E-Mobility with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. As O2C Customer Support Team Leader for North America, you will own the end-to-end customer order experience while leading a regional team through a critical digital transformation. Combining people leadership, operational ownership, and business transformation, you will shape a high-performing, digitally enabled organization and translate global strategy into regional execution that drives measurable improvements in service, productivity, and customer experience. If you are an operational leader with strong people acumen, a passion for transformation, and the strategic mindset to drive business value—this role is calling you.

In this role your main accountabilities will be:

• Lead O2C Transformation & Operating Model Evolution – Partner with the Global O2C Lead to define and execute the regional transformation agenda—driving process re-engineering, governance frameworks, digitalization, AI-enabled solutions, and capability development that simplify, automate, and scale North America's O2C operations
• Own Regional Performance & Continuous Improvement – Establish and manage KPIs, service levels, and governance routines to drive transparent accountability—leading root-cause analysis of recurring issues and converting findings into structural, measurable improvements across the O2C value chain
• Deliver End-to-End Customer Order Excellence – Provide senior leadership of the full customer order journey from intake to delivery—ensuring accurate order processing, proactive exception management, complex issue resolution, and a consistently outstanding customer experience
• Drive Cross-Functional Alignment & Remove Barriers – Act as the senior regional escalation point and strategic interface across Sales, Logistics, Finance, IT, and Operations—mobilizing the right stakeholders to resolve critical issues, eliminate functional silos, and strengthen end-to-end process ownership
• Build, Coach & Develop a High-Performing Team – Lead and develop the Regional O2C Customer Support team through strong people leadership—coaching talent, managing performance, building succession coverage, sponsoring adoption of new tools and processes, and creating a culture of customer focus, ownership, and continuous improvement

To make the above work, we are seeking an impactful coordinator:

• Seasoned O2C & Customer Operations Leader – Significant experience in Order-to-Cash, Customer Support, Order Management, or related operations within a complex international organization—with a proven track record of owning performance, resolving escalations, and delivering measurable operational results
• People Leader & Talent Developer – Demonstrated experience leading teams through transformation and change—developing talent, managing performance, building succession capability, and fostering a culture of accountability, collaboration, and continuous improvement
• O2C Process, Systems & Transformation Expert – Deep understanding of end-to-end O2C processes and their interfaces with Sales, Logistics, Finance, and IT; strong experience with ERP and CRM platforms; proven track record of process improvement, operating model development, and converting strategy into practical, scalable execution
• Digital Champion & Analytical Decision-Maker – Demonstrated curiosity and practical understanding of digitalization, automation, and AI-enabled solutions applicable to O2C operations; strong analytical and problem-solving capabilities with the ability to leverage data to identify risks, opportunities, and priorities
• Executive Communicator & Cross-Functional Influencer – Strong stakeholder management and communication skills with the confidence to influence across functions, organizational levels, and geographies; fluent English required, Italian or French a plus; Bachelor's or Master's degree in Business Administration, Supply Chain, Finance, Operations, or related field preferred

What’s in it for you? 

Work with the best specialists in their field, in a diverse environment with unparalleled global reach. Feel inspired by our fast growth. You will have the accountability to own your part in enabling a future of sustainable and efficient mobility. You can also count on a competitive compensation package in line with your capabilities and experience. Diversity, inclusion, and equal opportunities are at the core of what we do. We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world. Our individual differences make us successful.  

About ABB E-Mobility  

ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world’s biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of E-Mobility, not just predicting it.