Are you an organized multitasker with a passion for delivering exceptional customer service? We’re looking for a Service Dispatcher to play a key role in ensuring smooth, efficient, and customer-focused field operations.

In this role, your main accountabilities will be:

• Schedule the field service appointment with the customer in alignment with the delivery time of the spare parts
• Order Spare-parts, if required, and monitor their delivery.
• Optimize the planning of the Field Service Engineers to ensure fast reactivity and reduce travel times including Preventative Maintenance jobs.
• Understand customer issues and properly document and transfer them to the Field Service teams.
• Prioritisation and tracking of all open cases to ensure compliance with the required reaction and the resolution times.
• Follow-up on the execution and ensure hand-offs are properly done and with no delays.
• Identify areas of improvement and optimization, working with the different Service team members to prioritize and roll out continuous improvement activities and projects.

To make the above work, we are looking for a professional with a strong technical mindset and excellent coordination skills. Other essential requirements: 

• Strong coordination and multitasking abilities
• Experience in Dispatching Field Service Engineers is an advantage
• Fluent spoken and written English is a mandatory requirement for this role
• Adaptable to changing requirements and deadlines
• Excellent communication and interpersonal skills
• Strong customer orientated approach
• Proactive problem-solver with a hands-on attitude
• Passionate about delivering quality and driving continuous improvement
• SAP and SFDC Service Cloud experience would be an advantage

What’s in it for you?

Work with the best specialists in their field, in a diverse environment with unparalleled global reach. Feel inspired by our fast-growth. You will have the accountability to own your part in enabling a future of sustainable and efficient mobility. You can also count on a competitive compensation package in line with your capabilities and experience. Diversity, inclusion and equal opportunities are at the core of what we do. We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world. Our individual differences make us successful. 

About ABB E-mobility 

ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world’s biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of e-mobility, not just predicting it.