Are you detail-oriented, organized, and motivated by delivering excellent service to customers? We’re looking for a Service Operations Specialist to help ensure smooth and efficient service processes from quotation to invoicing.
In this role your main accountabilities will be:
- Process customer orders for Invoicing.
- Create quotations for customers and follow up on the receipt of the purchase order.
- Manage maintenance plan jobs (Preventative Maintenance) for the Field Service engineers in SFDC system and communicate the annual maintenance plan with Customers.
- Process all completed work orders from Field Service Engineers.
- Process spare part returns and when required book collections with logistics companies.
- Maintain Service Inventory.
- Process credit resolutions for customers in accordance with the Credit Control department requirements.
- Work closely with the complete Service team to ensure all necessary transactions are completed in a timely manner.
- Identify fields of improvements and optimization and work with the different Service team members to prioritize and roll out continuous improvement activities and projects.
To make the above work, we are looking for a professional who has a customer-oriented and detail-focused mindset. Other essential requirements:
- Strong coordination and multitasking abilities
- Good level of education achieved or demonstrated successful work experience in similar field of work
- Fluent spoken and written English is a mandatory requirement for this role. Dutch would be an advantage
- Adaptable to changing requirements and deadlines
- Excellent communication and interpersonal skills
- Strong customer orientated approach to problem solving
- Proactive problem-solver with a hands-on attitude
- Passionate about delivering quality and driving continuous improvement
- SAP and SFDC Service Cloud experience would be an advantage
- Location ideally in or around the Milton Keynes area
What’s in it for you?
Work with the best specialists in their field, in a diverse environment with unparalleled global reach. Feel inspired by our fast-growth. You will have the accountability to own your part in enabling a future of sustainable and efficient mobility. You can also count on a competitive compensation package in line with your capabilities and experience. Diversity, inclusion and equal opportunities are at the core of what we do. We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world. Our individual differences make us successful.
About ABB E-mobility
ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world’s biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of e-mobility, not just predicting it.