ABB E-mobility seeks a Head of our European Charger Operations and COC (Collaborative Operations Center) that will manage a team of +40 colleagues who ensure the operation of all ABB E-mobility charger across Europe. The charger operations teams becomes responsible when chargers leave the factor and is managing all remote activities including software updates, charger configurations, remote troubleshooting and support of the field team. The main focus of this role is to ensure smooth operations for ABB E-mobilities customers across Europe.
This position reports to:
Head of Charger Operations and COC
What you’ll be doing:
- Lead a strong team to ensure the customer success of ABB-E-mobilities European chargers.
- Manage the European COC to deliver best in class performance of ABB chargers in the field
- Build executive level relationship across all global ABB E-mobility key accounts.
- Improve the structure and process to resolve cases remotely and within the agreed SLA’s.
- Roll out and manage software updates effectively.
- Establish a team to monitor and improve field quality to improve charging success.
What you bring to the table:
- Bachelor’s degree and 15 years of work experience in direct interaction with senior customer management or Associate degree and 10 years of work experience.
- Travel up to 30% of the time in Europe.
- Partnership with a customer involving 1 to 3 year planning horizon.
- Utilize relationship-based customer engagement techniques to demonstrate ROI (Return on Investment) of the collaboration efforts.
- Product knowledge in EV infrastructure and related systems and services is highly preferred.
- Experience in a professionalized service organization is highly appreciated.
- Exceptional verbal and written communication skills and strong critical thinking and analytical skills.
- Must have strong time management skills as well as be an effective multi-tasker.
- Exceptional leadership and management skills with a self-starter approach.
What’s in it for you?
Work with the best specialists in their field, in a diverse environment with unparalleled global reach. Feel inspired by our fast-growth. You will have the accountability to own your part in enabling a future of sustainable and efficient mobility. You can also count on a competitive compensation package in line with your capabilities and experience.
Work model: hybrid #LI-hybrid
More about us
ABB E-mobility is a world leader in Electrical Vehicle (EV) charging technology with a strong R&D pipeline and an unparalleled global reach. With our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – we are actively enabling the future of e-mobility, not just predicting it. The exciting developments within this sector perfectly align with our Mission to Zero initiative, aiming to support cleaner and greener communities for all.
If you want to discover more about ABB E-mobility, take another look at our website https://e-mobility.abb.com/