Do you enjoy solving complex technical challenges? Are you motivated by helping others and keeping systems running smoothly? If so, this opportunity could be for you!

We are looking for a skilled and proactive Level 2 Helpdesk Engineer to join our IT support team. In this role, you will provide advanced technical assistance to end users, managing escalations from Level 1 and resolving incidents across Windows, networking, applications, and enterprise systems. With your strong troubleshooting expertise and analytical mindset, you will identify root causes, implement long-term solutions, and ensure a seamless user experience across the organization. You will act as a key technical resource, collaborating closely with other IT professionals to maintain stability, security, and performance across all environments.

What you will do

• Act as the primary escalation point for Level 1 support issues, ensuring timely resolution and clear communication with end users.

• Troubleshoot and resolve complex incidents across Windows servers, desktops, Active Directory, DNS, DHCP, Exchange, SQL, and SharePoint environments.

• Support and maintain enterprise applications such as SharePoint, IIS, BizTalk, and ArcGIS, performing in-depth root-cause analysis for service disruptions.

• Monitor, patch, and update systems to ensure optimal performance and security compliance.

• Create and maintain technical documentation, including incident reports, deployment guides, and knowledge base articles.

• Collaborate with IT teams to coordinate system deployments, migrations, and upgrades across global environments.

• Assist with user lifecycle management, including data migrations, onboarding/offboarding, and access administration.

• Provide technical guidance, mentorship, and knowledge sharing to Level 1 engineers and local IT teams.

• Participate in change, incident, and problem management processes to meet IT standards and service-level agreements.

What you will bring

• Bachelor’s Degree in IT, Computer Science, or related field.

• Proven experience supporting enterprise IT environments, with strong proficiency in Windows Server (2012/2016+), Active Directory, Group Policy, DNS, DHCP, and WSUS.

• Hands-on expertise with Microsoft Exchange, SQL Server, and SharePoint (on-premise and Online).

• Experience with scripting and automation using PowerShell and related administrative tools.

• Knowledge of virtualization (VMware, Citrix), IIS, network security, and monitoring platforms such as SCOM.

• Excellent analytical and troubleshooting skills, with the ability to perform under pressure.

• Strong written and verbal communication skills and a commitment to clear documentation.

• Ability to work independently while collaborating effectively within a global IT support team.

What’s in it for you?

Work with the best specialists in their field, in a diverse environment with unparalleled global reach. Feel inspired by our fast-growth. You will have the accountability to own your part in enabling a future of sustainable and efficient mobility. You can also count on a competitive compensation package in line with your capabilities and experience. Diversity, inclusion and equal opportunities are at the core of what we do. We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world. Our individual differences make us successful.

About ABB E-Mobility

ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world’s biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of e-mobility, not just predicting it.