ABB E-mobility is a world leader in Electrical Vehicle (EV) charging technology with a strong growth pipeline and an unparalleled global reach. We are looking for a Service Solutions Specialist to support the commercial success of ABB E-mobility’s global service portfolio by shaping how service products, SLAs, and support packages are designed, priced, and delivered to customers. The role acts as a key interface between Sales, Operations, and Asset Management to ensure competitive, profitable, and scalable service solutions.
Your responsibilities
Service Product & Commercial Strategy
- Capture insights from sales, customers, and operations to support continuous improvement of service products, SLAs, and support packages.
- Conduct market and competitor analysis to identify trends and maintain a competitive regional service portfolio.
- Maintain and update service price books, cost models, and financial assumptions to ensure pricing accuracy and profitability.
Sales Enablement & Deal Support
- Review non-standard service pricing requests and prepare structured analyses and recommendations for executive approval.
- Provide sales and tendering teams with service playbooks, standard terms and conditions, and proposal guidelines.
- Support customer engagements alongside sales by clearly explaining service offerings and value-added components.
Operational Excellence & Analytics
- Ensure all service proposals comply with internal pricing rules, commercial policies, and operational feasibility requirements.
- Maintain accurate service product data, codes, and portfolio documentation to support quoting and invoicing accuracy.
- Analyze service sales performance, win/loss trends, and forecast data to drive continuous improvement initiatives.
- Leverage AI-driven tools and automation to enhance data accuracy, accelerate analysis, and improve workflow efficiency.
Your background
- Bachelor’s degree in Engineering, Business Administration, Economics, Data Analytics, or a related field.
- 1–3 years of experience in service operations, sales support, pricing, product management, or a similar analytical/commercial role.
- Strong analytical skills with experience in cost modeling, pricing analysis, and financial evaluation.
- Proficiency in Excel; experience with Power BI, Tableau, or similar tools is an advantage.
- Ability to leverage AI tools to generate insights and streamline analytical and commercial workflows.
- Basic understanding of service contracts, SLAs, and commercial terms, with the ability to learn quickly.
- Strong communication skills, with the ability to translate technical or operational concepts into clear, structured summaries.
- High attention to detail with a structured, process-oriented working style.
- Comfortable working cross-functionally with sales, tendering, operations, and asset management teams.
- Proactive mindset with strong learning agility and interest in sustainable mobility.
What’s in it for you?
- Be part of a global leader driving the transition to sustainable mobility.
- Work in a hybrid environment with flexibility and strong work–life balance.
- Gain exposure to global service portfolios, commercial strategy, and cross-functional collaboration.
- Develop your analytical, commercial, and AI-enabled skillset in a growing, innovative business.
About ABB E-Mobility
ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world’s biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of e-mobility, not just predicting it
If you want to discover more about ABB E-mobility, take another look at our website https://e-mobility.abb.com/