ABB is a dynamic and innovative company, a leader in the electric vehicle charging station sector. Do you thrive in a fast-paced environment where you face interesting challenges every day? If so, we have an exciting opportunity for you!
To strengthen our team, we are seeking a Service Coordinator to oversee the organization of Field Service Engineers!
Responsibilities:
As a Service Coordinator, your primary responsibility will be to schedule technician interventions based on various priority criteria while ensuring high-quality service and optimal efficiency.
Your duties will include:
Intervention Planning:
- Organizing and allocating technician interventions according to the urgency of requests and client priorities.
- Geographical Constraint Management: Considering the location of interventions and optimizing technician routes to minimize travel and response time.
- Complexity Assessment: Analyzing the nature of requests to assign interventions based on technicians' skills and the complexity of the situations.
- Communication and Coordination: Acting as the main point of contact between clients, technicians, and other departments to ensure smooth intervention processes.
- Intervention Monitoring: Tracking ongoing interventions and updating information in management tools.
- Reporting: Providing regular reports on the status of interventions, timelines, and resource needs.
Desired Profile:
We are looking for a meticulous individual with excellent organizational skills who can work under pressure while remaining responsive and proactive. The following qualities are essential:
- Significant experience in a coordination or service management role, preferably within a technical or operational environment.
- Strong prioritization skills: Ability to organize and manage multiple tasks simultaneously while meeting tight deadlines.
- Customer service orientation: A strong commitment to providing a high-quality experience for clients.
- Excellent communication skills: Proficient in interpersonal relations, active listening, and teamwork.
- Proficiency in scheduling management tools: Familiarity with intervention management software would be an advantage.
More About us!
Do you feel ready to roll up your sleeves and join our team? Here is what we can offer you:
Work with the best specialists in their field, in a diverse environment with unparalleled global reach. Feel inspired by our fast-growth. You will have the accountability to own your part in enabling a future of sustainable and efficient mobility. You can also count on a competitive compensation package in line with your capabilities and experience. Our individual differences make us successful. Diversity, inclusion and equal opportunities are at the core of what we do. We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world. This is a unique opportunity to make a difference in a rapidly growing sector. If you're ready to take on exciting challenges and shape the future of E-mobility, apply today!