Are you passionate about building strong partnerships and driving operational excellence? Do you thrive in dynamic environments where you can make a tangible impact? We’re looking for a 3rd Party Service Network Manager to lead and optimize our network of service partners, ensuring top-tier per-formance and seamless service delivery across markets.
In this key role, you’ll be at the heart of our service operations, managing relationships, improving pro-cesses, and collaborating across teams to deliver outstanding customer experiences.
In this role your main accountabilities will be:
- Design and implement efficient processes for outsourced on-site services within our 3rd Party Network
- Monitor and enhance service performance, ensuring consistent delivery against SLAs and KPIs
- Build strong, trust-based relationships with service partners, handling daily requests and esca-lations
- Lead performance reviews and drive continuous improvement initiatives
- Collaborate with internal teams (sales, logistics, operations) to align service delivery with mar-ket needs
- Oversee monthly invoicing and reporting activities
- Manage onboarding, integration, and offboarding of service partners
- Support strategic projects and campaigns involving external partners
- Maintain clear documentation and process standards across the network
To make the above work, we are looking for a professional who has strong analytical mindset and data-driven decision-making skills. Other essential requirements:
- Bachelor’s or Master’s degree in Business Administration or related field
- 3+ years of experience in service management, coordination, or project management
- Proven project management capabilities and ability to lead cross-functional initiatives
- Fluency in English; German or French is a plus
- Proficiency in Microsoft Office (Excel, PowerPoint); familiarity with Salesforce/Service Cloud is a bonus
- Excellent communication and interpersonal skills
- Strong coordination and multitasking abilities
- Proactive problem-solver with a hands-on attitude
- Passionate about delivering quality and driving continuous improvement
Why Join Us?
You’ll be part of a forward-thinking team that values collaboration, innovation, and ownership. This is a unique opportunity to shape how we work with our service partners and contribute to the success of a growing, customer-focused organization.
About ABB E-mobility
ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world’s big-gest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of E-Mobility, not just predicting it.