We are looking for an experienced Service Centre Lead to oversee our DACH region operations within the fast growing Electric Vehicle ecosystem. In this role, you will lead a team dedicated to delivering outstanding customer service, ensuring smooth daily operations, and acting as a key operational point of contact between customers, field service teams, and internal departments. If you are passionate about service excellence, motivated by operational challenges, and excited to shape the future of mobility, this role is an opportunity to grow and make an impact.

In this role your main accountabilities will be:  

• Ensures smooth daily operations and team performance against company targets and customer SLA’s
• Actively performs dispatching and order management tasks within the relevant systems as part of daily responsibilities
• Acts as an operational interface between customers, field service teams, and internal departments
• Manage operational escalations efficiently and driving effective resolution
• Identify opportunities to improve processes, efficiency, and service quality
• Supports team performance, engagement, and a positive working environment
• Lead and motivate a small team to deliver first class customer service

To make the above work, we are looking for a professional who is highly organized with strong attention to detail and the ability to prioritize effectively. Other essential requirements:  

• Strong leadership experience and a proven track record in managing and developing teams
• Background in dispatching, logistics, customer service, or order management
• Proficient with ERP or scheduling tools, such as SAP, Salesforce, or similar platforms
• Comfortable working in a fast-paced, dynamic environment and adaptable to evolving business needs
• Able to work towards and achieve targets while motivating others to do the same
• Strong problem solving, analytical thinking, and decision making abilities.

Why Join Us?

• Be part of a cutting edge industry shaping the future of transportation
• Work in a multicultural, growth-oriented environment
• Opportunity to influence operational strategy and contribute to the success of the DACH region
• A company culture that values empowerment, innovation, and continuous improvement
• Diversity, inclusion, and equal opportunities are at the core of what we do. We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world. Our individual differences make us successful  

About ABB E-mobility

ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world’s biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of E-Mobility, not just predicting it.