We are seeking an IT Support Specialist to join our team and provide outstanding first/second-level technical support. You will play a crucial role in ensuring the smooth operation of IT services, assisting users with hardware and software issues, and escalating unresolved problems to higher-level support teams when necessary.
As an IT Helpdesk Technician, you will interact with a dynamic and diverse user base, resolving issues in a timely and professional manner while continuously contributing to the improvement of IT processes and user satisfaction.

In this role your main accountabilities will be:  

• Provide first-level support for IT hardware, software, and network-related issues, including troubleshooting and resolving problems efficiently
• Log, track, and document user inquiries and support requests using the Jira IT ticketing system
• Escalate unresolved technical issues to second- or third-level support teams as required, ensuring clear and accurate communication
• Set up and maintain workstations, including hardware configuration and software installations
• Assist with the onboarding process by preparing and configuring IT equipment for new hires
• Monitor and maintain IT systems to minimize disruptions and ensure optimal performance
• Collaborate with IT teams to improve procedures and knowledge bases for better service delivery
• Communicate effectively with users and stakeholders, ensuring technical solutions are understood and implemented
• Stay updated with IT technologies, tools, and best practices to enhance service delivery.

To make the above work, we are looking for a professional who has a strong troubleshooting skills and a solution-oriented mindset. Other essential requirements:    

• Diploma or degree in Information Technology, Computer Science, or related fields, or equivalent work experience
• Minimum 2 years of experience in IT support, helpdesk, or a similar role
• Familiarity with IT Service Management (ITSM) tools, e.g., Jira, ServiceNow, or equivalent
• Basic knowledge of Windows, macOS, Linux and common office software (e.g., Microsoft 365)
• Excellent communication skills, both verbal and written, in Italian, English
• Ability to work independently and prioritize tasks effectively
• Familiarity with IT security best practices and basic networking concepts
• Certifications such as CompTIA A+, ITIL Foundation, or equivalent are a plus.

What’s in it for you? 

Work with the best specialists in their field, in a diverse environment with unparalleled global reach. Feel inspired by our fast growth. You will have the accountability to own your part in enabling a future of sustainable and efficient mobility. You can also count on a competitive compensation package in line with your capabilities and experience. Diversity, inclusion, and equal opportunities are at the core of what we do. We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world. Our individual differences make us successful.  

About ABB E-mobility  

ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world’s biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of E-Mobility, not just predicting it.