The Senior Information Technology Engineer will provide technical support and management of ABB E-mobility's IT infrastructure including end-user computing environments, applications, collaboration platforms, and networks. They will diagnose and resolve complex technical issues, plan/implement new services, and partner with vendors to coordinate services and support to E-mobility's global workforce.

Responsibilities

• Provide Tier 3 / VIP support for Windows, MacOS, Linux, and O365, ensuring quick and effective issue resolution.
• Support collaboration tools (video conferencing, messaging) and manage related corporate wide online events.
• Build, maintain, and deploy end-user operating system images (Windows, MacOS, Linux).
• Create tools/scripts/automation across IT services and infrastructure driving operational efficiencies and improving reliability.
• Management of compute endpoint services (JAMF/Intune) and mobile device management MDM/MAM offerings.
• Create user documentation, runbooks, architecture diagrams, procedures, and knowledge bases.
• Provide architectural, engineering, and operational support for SaaS and enterprise IT systems.
• Build close partnership and collaborative work environment with ABB IS and other E-mobility service providers.
• Own and execute IT projects with a strong attention to detail and high-quality delivery of services.
• Create and utilize metrics to drive analytical review of operational performance and efficiency.
• Provide technical leadership and mentorship to other IT team members

Background

• Proficiency in managing Windows/ Linux servers, virtualization technologies (VMware, AHV, Hyper-V).
• Configuration experience with endpoint management (Intune/JAMF) and mobile device management (MDM) platforms.
• Strong working knowledge of integrated video/audio platforms supporting collaboration services (MS Teams, Zoom).
• Experience deploying enterprise applications on cloud platforms (AWS, Azure, GCP)
• Experience managing IT infrastructure hardware (switches, routers, firewalls, storage arrays).
• Advanced knowledge and experience with network infrastructure components (routers, switches, firewalls, VPN)
• Familiarity with scripting and automation tools (PowerShell, Bash, Python)
• Must be available to provide after-hours support and be on-call when needed
• BA or BS Degree in Computer Science, Computer Engineering, or equivalent work experience.
• Strong propensity to be driven by customer experience
• Strong team player who is able to work across multiple functions and time zones
• Builds relationships with key members of our user community and become a trusted resource with those user
• Problem solving and troubleshooting skills to identify root-cause of issues
• Strong communication, collaboration, and presentation skills
• Strong analytical and problem-solving skills
• Highly organized and detail oriented; strong critical self-review skills
• 8-10+ years of experience providing end-user technical support and VIP / 'white glove' level support to C-level executives.
• 5-7+ years of experience managing large scale global MS Windows, MacOS, Linux, and VMware environments.
• Direct experience operating IT services and infrastructure in a modern cloud-enabled environment.
• Participation in an after-hours on-call rotation with the IT Systems team is required.
• Travel up to 25% may be required.
• Strong propensity to be driven by customer experience
• Strong team player who is able to work across multiple functions and time zones
• Builds relationships with key members of our user community and become a trusted resource with those user
• Problem solving and troubleshooting skills to identify root-cause of issues
• Strong communication, collaboration, and presentation skills
• Strong analytical and problem-solving skills
• Highly organized and detail oriented; strong critical self-review skills