Take your next career step at ABB E-Mobility with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. We are looking for a Spare Parts Delivery Specialist to join our Asset Management Team. In this role you will manage all after-sales requests from customers, ensuring each is handled efficiently and effectively. Your role is central to meeting customer needs - both from a technical perspective and within expected timeframes. Working in close collaboration with Field Service Organizations and technical ABB teams, you will develop solutions that meet, and where possible exceed, customer expectations. You will be accountable for achieving On-Time Delivery (OTD) and executing end-to-end order fulfillment for spare parts, with a strong focus on order execution and logistics processes. Your ability to address customer concerns promptly, maintain high service standards, and drive operational excellence will be key to your success in this position. If you are talented and customer-oriented, you may be our ideal candidate!
Your responsibilities
- Order Fulfillment & Execution
-
- Execute and monitor order fulfillment for all requests entered in the system
- Monitor and continuously improve order-to-ship cycle time
- Resolve blockers and bottlenecks preventing timely order fulfillment
- Manage daily demand, prioritizing orders based on urgency and business criticality
-
Stakeholder Management & Communication
-
- Provide real-time visibility on order status to internal and external stakeholders
- Coordinate delivery commitments with Field Service and Sales teams
- Manage the back-order queue and escalation process
-
Inventory & Resource Coordination
-
- Allocate available inventory to competing demands based on priority
- Collaborate with warehouses and factories to optimize on-time delivery
- Support inventory planning with fulfillment insights and demand forecasting
-
Performance Analysis & Continuous Improvement
-
- Analyze fulfillment and on-time delivery metrics (KPIs)
- Identify root causes for non-performance and implement corrective actions
- Drive cross-functional improvement initiatives to optimize processes and efficiency
Your Background
- Degree in Economics or Management Engineering OR minimum 2 years of experience in order fulfillment, logistics, or supply chain operations
- Strong knowledge of ERP systems (SAP4HANA preferred)
- Excellent analytical and problem-solving skills
- Strong communication and stakeholder management abilities
- Fluency in English and Italian (knowledge of French is considered a plus)
- Ability to work under pressure and manage multiple priorities
- Customer-focused mindset with strong service orientation
- Knowledge of e-Mobility market is a plus: main components, regulations etc.
- Windows based systems and Office suite
- Proactivity, teamwork skills, problem solving and goal-oriented mindset
What’s in it for you?
Work with the best specialists in their field, in a diverse environment with unparalleled global reach. Feel inspired by our fast growth. You will have the accountability to own your part in enabling a future of sustainable and efficient mobility. You can also count on a competitive compensation package in line with your capabilities and experience. Diversity, inclusion, and equal opportunities are at the core of what we do. We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world. Our individual differences make us successful.
About ABB E-Mobility
ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world’s biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of E-Mobility, not just predicting it.