We are seeking a talented Service Key Account Manager to join our Service department in Norway. In this role, you will be responsible for managing customer service interactions by leading global key accounts and driving business improvement projects. 

In this role your main responsibilities will be: 

Strategic Account Management:​

• Serve as the primary point of contact for all service-related interactions with global key accounts​

• Provide customers with a consolidated view of service performance and oversee initiatives to enhance satisfaction and service quality.​

• Monitor and drive improvements in account service revenues and costs, focusing on monetization of the installed base.​

• Develop and maintain relationships with key customers at executive level​

Project Leadership:​

• Lead global customer service projects, such as campaigns and retrofits, coordinating with local teams and ABB contributors.​

• Oversee cross-functional initiatives to enhance service offerings and customer satisfaction.​

Customer Engagement:​

• Conduct regular service meetings at executive level to align on strategy, performance, and improvement actions.​

• Address escalations and negotiate customer requests, ensuring alignment with organizational priorities and capabilities.​

• Engage with customers and internal teams globally, with up to 30% travel.

To make the above work, we are looking for you to bring:

Educational Background:​

• Master’s degree preferred, ideally in business administration, engineering, or a related field.​

Experience:​

• 4+ years in E-mobility, B2B high-tech industries, or a similar strategic service environment.​

• Proven experience managing complex customer relationships at both executive and operational levels.​

Skills:​

• Strong communication, interpersonal, and negotiation skills.​

• Exceptional analytical and problem-solving abilities.​

• Leadership and project management expertise to drive cross-functional initiatives.​

• Strategic mindset and financial acumen to manage revenue growth and cost optimization.​

• Fluency in English and Norwegian.

What’s in it for you?
Work with the best specialists in their field, in a diverse environment with unparalleled global reach. Feel inspired by our fast-growth. You will have the accountability to own your part in enabling a future of sustainable and efficient mobility. You can also count on a competitive compensation package in line with your capabilities and experience.

Work model: hybrid #LI-hybrid

More about us    
ABB E-mobility is a world leader in Electrical Vehicle (EV) charging technology with a strong R&D pipeline and an unparalleled global reach. With our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – we are actively enabling the future of e-mobility, not just predicting it. The exciting developments within this sector perfectly align with our Mission to Zero initiative, aiming to support cleaner and greener communities for all.

If you want to discover more about ABB E-mobility, take another look at our website https://e-mobility.abb.com/
  

We look forward to receiving your application (documents submitted in English are appreciated).