Are you ready to take full ownership of service excellence for global key accounts? ABB E-mobility is seeking a Service Key Account Manager to lead strategic service relationships, drive performance, and elevate customer satisfaction across our E-mobility business.

In this role your main accountabilities will be:
End-to-end responsibility to the customer and internally at ABB for all service-related topics and service P&L for 1-2 global key accounts:

• Lead 1-2 global key accounts for all service-related interactions and activities with an end-to-end responsibility on service and the customers service P&L
• Provide customers with a consolidated view of service performance and oversee initiatives to enhance satisfaction and service quality
• Monitor and drive improvements in account service revenues and costs, focusing on monetization of the installed base
• Develop and maintain strong relationships with key customers at an executive and operational level
• Oversee cross-functional initiatives to enhance service offerings and customer satisfaction with R&D, quality and service teams
• Conduct regular service meetings at executive level to align strategy, performance, and improvement actions
• Address escalations and negotiate customer requests, ensuring alignment with organizational priorities and capabilities
• Engage with customers and internal teams globally, with up to 20% travel

To make the above work, we are looking for a senior professional who has exceptional analytical and problem-solving abilities. Other essential requirements: 

• Master’s degree, ideally in business administration, engineering, or a related field
• At least 4 years of experience in E-mobility business / B2B high-tech with a strong understanding of customer needs and/or experience in customer facing service business or consulting role
• Prior experience in working with / leading complex customer teams at both executive and operational level with significant impact on team’s success
• Proven experience managing complex customer relationships at both executive and operational levels
• Demonstrated success in leading large-scale, cross-functional projects with significant business impact
• Strong communication, interpersonal, and negotiation skills
• Leadership and project management expertise to drive cross-functional initiatives
• Strategic mindset and financial acumen to manage revenue growth and cost optimization
• Fluency in English and German, French language skills advantageous