ABB E-mobility is a world leader in Electrical Vehicle (EV) charging technology with a strong R&D pipeline and an unparalleled global reach. With our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – we are actively enabling the future of e-mobility, not just predicting it. The exciting developments within this sector perfectly align with our Mission to Zero initiative, aiming to support cleaner and greener communities for all.

Are you passionate about transformation, service excellence, and working with data to drive real-world impact? Do you thrive in a fast-paced environment where you face interesting challenges every day? If so, we have an exciting opportunity for you! 

As the Service Transformation Program Manager, you will lead initiatives that monitor, analyze, and improve service performance and operations. Your work will directly impact ABB eMobility’s ability to deliver outstanding service to customers around the globe. You’ll manage projects, support transformation activities, and provide key analytics to guide strategic decisions.

Your responsibilities: 

• Monitor, report, and provide visibility into the progress of critical projects, activities, and strategic initiatives. 

• Work independently to manage and prioritize multiple projects across cross-functional teams in a fast-paced, global environment. 

• Create standardized and custom reports; conduct qualitative and quantitative analyses to identify performance gaps and improvement opportunities. 

• Support service performance tracking and help address root causes to improve operational outcomes and customer satisfaction. 

• Conduct data-driven research and generate insights that shape continuous improvement efforts in the service organization. 

• Contribute to process mapping and help define performance metrics in collaboration with service teams. 

• Assist in the rollout of new processes through clear communication, training materials, and documentation. 

• Build strong relationships with internal stakeholders to ensure effective collaboration and sustained progress. 

• Maintain a hands-on, proactive mindset—ready to dive into tasks, support the team, and have fun while making a meaningful impact. 

The team you will be part of is the Service Team and reports to the Head of Service Operations. It is a standalone position which interacts with the broader team. It can be based in Delf ( Netherlands) or Heidelberg ( Germany).

Your profile:  

• Highly organized, proactive, and adaptable with a high sense of integrity and ownership. 

• Demonstrated experience in service operations, process improvement, or transformation projects. 

• Strong analytical and problem-solving skills; comfortable working with large datasets and KPIs. 

• Excellent project management and prioritization skills, with the ability to lead independently. 

• Effective communicator and team player with strong interpersonal skills. 

• Experience working in a global, matrixed organization is a plus. 

• Excellent communicator (verbal & written) in English. German, Italian, French or Spanish is a plus. 

More about us 

If you feel ready to roll up your sleeves and join our team, here is what we can offer you: 

Work with the best specialists in their field, in a diverse environment with unparalleled global reach. Feel inspired by our fast-growth. You will have the accountability to own your part in enabling a future of sustainable and efficient mobility. You can also count on a competitive compensation package in line with your capabilities and experience.  

Our individual differences make us successful. Diversity, inclusion and equal opportunities are at the core of what we do. We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world.   

This is a unique opportunity to make a difference in a rapidly growing sector. If you're ready to take on exciting challenges and shape the future of E-mobility, apply today! 

We look forward to receiving your application (documents submitted in English are appreciated). Work model: hybrid.