This role is for AC/Home Charging.
As the Global Service Manager, you will be responsible for managing the global service team and building a service network globally.
Reporting to Head of Global Export Business, you will be working to formulate and execute key global service strategies.
Main accountabilities:
- Develop a global service network to support after sales service activities
- Formulate and execute the global service strategies with the service team
- Working with Head of Global Export Business for monthly and quarterly review that the service KPIs are met
- Define and implement service global service KPI to achieve customer satisfaction for the export markets
- Develop effective processes for managing service cases raised
- Enable and support appointed global service partners
- Develop and execute service level agreement with service partners
- Establish regular reports and statistics of the service performance reports to management. Reviews and analyzes performance against standards and prepares improvement plans
- Manage and execute warranty claim process for export markets
Requirements:
- Diploma or bachelor’s degree in relevant field or A minimum of 2 years’ experience in a similar role
- Proven managerial experience is a bonus
- Solid understanding of building service network
- Analytical mind with excellent problem-solving abilities
- Able to travel up to 30% of a calendar year
What’s in it for you?
Work with the best specialists in their field, in a diverse environment with unparalleled global reach. Feel inspired by our fast-growth. You will have the accountability to own your part in enabling a future of sustainable and efficient mobility. You can also count on a competitive compensation package in line with your capabilities and experience. Diversity, inclusion and equal opportunities are at the core of what we do. We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world. Our individual differences make us successful.
About ABB E-mobility
ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world’s biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of e-mobility, not just predicting it.